Arrivals and departures

Last updated 1 July, 2018

Principle and statement of intent

Bumbles Day Care arrival and departure policy has been adopted to support the safety and wellbeing of the children in our care. We will give a warm and friendly welcome to each child on arrival and ensure they depart safely at the end of each session / day.

This policy has been formed following the guidelines and principles in the:
Department of Health & Social Services NI – Childminding & Day Care for children under age 12 Minimum Standards published July 2012, which states that:-
Safeguarding children is afforded the highest priority.
There is a system in place to ensure that children are collected from the setting only by parents or those with parental responsibility or persons authorised by them to do so.


Bumbles 1 (Day nursery)

On arrival at the nursery, the parent/carer is requested to ring the door bell and wait for a member of staff. Once the member of staff has identified the parent/carer they will be given access to the building. At the end of the day a staff member will ensure that the child is handed over to the parent/carer.


We use a system called My Nursery Pal to record the arrival and departures of all our children. Staff access My Nursery Pal using password protected tablets.

Parents/carers will be encouraged to fully settle their child before leaving them.

Parents/carers will be given the opportunity by staff to pass on and receive any information regarding their child and to make specific requests relating to their child’s care when necessary.

Time will be given to parents/carers on arrival and departure for the exchange of information relating to their child.

Bumbles 2 (Playstation and Kids club)

During term-time, Bumbles offers a school collection service for both PlayStation and Kids Club, which can either be by car or on foot. In order to provide children with a sense of security and offer continuity of care, staff are allocated the same schools every day from which they collect the same children; only when a member of staff is absent due to illness or personal leave are these arrangements altered. On such occasions we try to let the children affected by such changes know in advance, so that they know who to expect at the end of the school day.

Vehicles used in transporting children, whether nursery or privately owned must be properly licensed, inspected and maintained and Bumbles’ staff are aware that it is their responsibility to ensure that they comply with this. Staff members who collect children in cars are all appropriately insured for business use and car safety seats are provided for all children.

Kids Club children who attend Rosetta Primary School can, from P3 upwards, make their own way to the Kids Club rooms. For any children being left off or collected at the end of the day and during school holidays, access needs to be gained by ringing the bell and waiting for a member of staff to identify the parent/carer before being allowed entrance. If children are at play outside when a parent/carer arrives for pick up then staff need to identify the parent/carer before releasing a child into their care. If a child requires access back into the building to collect belongings they will be accompanied by a Bumbles member of staff.

In line with our risk assessment procedures, the playground area entrance/exit will always be supervised by a member of staff.


All arrivals and departures are recorded on My Nursery Pal. Staff have access to this system using a password protected tablet.

Permission for collection

Parents/Carers are responsible for letting Bumbles Day Care know who is authorised to collect their children, and this should be recorded on the child’s registration form. We also request a photograph to be emailed to us of each collector as My Nursery Pal allows us to record photographs of all authorised collectors against each child’s file. If circumstances change that affect the child and who they arrive/leave Bumbles with we must be informed by the parent/carer or a person authorised to do so by email along with a photograph so that My Nursery Pal can be updated

Please note that unless they are the parents, persons authorised to collect children must be aged 18 or over, as per the Minimum Standards.

For security reasons and in accordance with principles of good practice, it is Bumbles’ policy that children should only be released to someone other than their parents, if advance notice is given and if this is verbal, then the authorised collector’s name must already be recorded on the child’s registration form.

It is the parent’s responsibility to inform the Manager / Deputy Manager in the first place if anyone other than a child’s parents is expected to collect them and this information must then be passed on by the Manager / Deputy Manager to all the staff, particularly those in the rooms downstairs in the Day Nursery, as they are responsible for door duty at the end of the evening.

It is the Manager’s responsibility to review and update the names on the Authorised Collector’s List, and ensure My Nursery Pal is updated.

If a parent has a residency order and the other parent is not permitted to collect the child, Bumbles requires a copy of the residency order to be kept on the child’s file.

In the event of a person who is an authorised collector arriving to collect a child, without Bumbles having been informed the following procedures will apply:-

If the person is an authorised collector on the child’s registration form and is known to staff, the child can be released but the following action must be taken:

  • The Manager/Deputy Manager is to be informed.
  • Make the collector aware that the correct procedures have not been followed.
  • Manager/Deputy Manager must follow up with parents about the necessity of following Bumbles procedures for the safety of the child.
  • Parents should be reminded that children can be upset and unsettled when they are unprepared for someone other than a parent collecting them.

A person arriving to collect a child who is unknown to Bumbles staff, even if they are a named authorised collector, possibly on their first visit to the nursery, the following action must be taken:

  • It must be explained in, a calm and sensitive manner, by the Manager / Deputy Manager / Co-ordinator that it is not Bumbles’ policy, for security reasons, to release a child to someone that staff members are unfamiliar with. The collector should be asked to either wait outside or in the kitchen area accompanied by a member of staff.
  • The child’s parents must be contacted and verbal permission received before the child can be released to the adult in question. Parents must also be reminded of the need to inform the nursery in advance of other collectors.
  • In the event of parents being unavailable, people on the child’s registration form to be contacted in an emergency must be referred to and their knowledge of the collector’s identity confirmed with certainty.
  • Identification should also be obtained from the collector before a child would be released. The child’s own knowledge of the collector could be taken into account at this stage.
  • In the event of nobody being available to confirm the identity of the unfamiliar person, the child must be kept at the Nursery, PlayStation or Kids Club, until parental permission for them to be removed can be obtained.

Bumbles staff, reserves the right to question the suitability and / or state of a parent / carer who arrives to collect their child. If the parent/carer appears to be in an unfit condition the Safety/Well-being of the child will be the primary concern and they will NOT be released. The Manager / Deputy Manager / Co-ordinator will contact another parent / carer and will explain why they have refused collection.

Late collection

Bumbles is open from 7.45 am to 5.45 pm Monday – Friday. For insurance reasons and also taking into consideration the length of time some children might be spending away from their parents, we really appreciate parents not leaving in or collecting their children from nursery outside of these limits.

Staff members also presume that they will be finishing work at closing time and make personal arrangements accordingly – parents should therefore aim to be leaving the premises with their children by 5.45pm, rather than just arriving to collect them at 5.45pm.

Occasionally, however, some parents are unavoidably detained and know that they are going to be late. In such instances, parents should telephone the nursery if they can and let staff know when they anticipate arriving. This allows staff to change their own arrangements if necessary and also enables them to let the children who are waiting know what to expect, as parents should bear in mind the fact that children can become upset if their normal routine is altered.

Two staff members will wait with the child/children at the nursery until someone arrives to collect them in such instances.

If a parent does not arrive to collect a child/children and no phone call has been made to prepare us in advance for a late arrival, staff will then try to contact the parent or other authorised collector as listed on the child’s registration form, and arrange for them to collect the child/children.

If the parents, or authorised collectors cannot be contacted, and a child was still at the nursery after 6.15pm, the nursery owner would be contacted and interim arrangements would be made whilst still trying to make contact with the parents, authorised collectors or emergency contacts given on child’s registration form.

Each time a child is collected late, the parent/carer will be asked to sign a Late Collection form. If a child is picked up late on more than 3 occasions during the course of a month, the parent will receive an additional invoice together with a copy of the Late Collection form and a charge will be made of £5.00 for every 10 minutes, or part thereof. This is payable by return.

Visitors to premises

All visitors must be asked to provide I.D. if they are not known to the member of staff answering the door. Parents are asked not to answer the door if the bell rings, please make a member of staff aware that there is someone at the door.

Once a visitor has shown their I.D. they will be asked to sign in the visitor’s book if they will be staying on the premises and sign out on leaving.

The children’s safety is clearly of paramount importance and therefore it is vitally important that anyone entering and leaving the premises ensures that all doors and gates are securely closed and locked behind them.