Grievance


Last updated 1 July, 2018

Principle and statement of intent

Bumbles Day Care is committed to creating a culture of openness and transparency which encourages issues to be dealt with informally in the first instance. The purpose of this policy is to provide the opportunity for staff to formally raise an individual grievance, when using the normal and customary channel of discussion with management does not resolve the issue. and to provide a recognised and consistent system to deal with any breach of Bumbles Day Care rules or poor performance. The objective is to emphasise and encourage improvements in individual conduct.

Grievance procedure

Where you have a grievance relating to any aspect of your employment you should have no hesitation in raising the matter. It is hoped that most grievances can be settled informally between employees and their supervisor or manager.

In the event that a grievance cannot be settled informally then Your Statement of Main Terms of Employment details with whom the formal grievance should be raised. In certain circumstances it may not be appropriate to take up your grievance in accordance with your Statement e.g. When your grievance is about the person with whom it should be raised. In this case you should raise it with a more senior level of management, or if not possible, with another member of staff at the grade closest to the one originally identified. The formal Grievance Procedure is a Three Step process.

Step 1 – Statement of grievance

You must set out your grievance in writing and send it to the person named in your Statement of Main Terms of Employment subject to the proviso contained above.

Step 2 – The meeting

You will be invited to attend a meeting to discuss the grievance. This meeting will not take place unless you have informed us of the basis for the grievance when you made the written grievance and we have had an opportunity to consider our response.

  • You should take all reasonable steps to attend the meeting.
  • A work colleague or accredited trade union representative may accompany you to the meeting where you make a reasonable request to be so accompanied. In the event that you wish to be accompanied then you should advise Bumbles Day Care of the identity of the person you wish to attend with you together with details of the position held by them so that Bumbles Day Care can consider your request.
  • After the meeting you will be informed of the decision taken with regard to your grievance and notified of your right to appeal against the decision in the event that you are dissatisfied.

Step 3 – The appeal

In the event that you wish to appeal, you must apply in writing to the Proprietor or any other appropriate person appointed by Management, within 5 working days of the date of the Grievance Outcome letter.

You will be invited to attend a meeting to discuss the grievance. This meeting will not take place unless you have informed us of the basis for the grievance when you made the written grievance and we have had an opportunity to consider our response.

  • You should take all reasonable steps to attend the meeting.
  • A work colleague or accredited trade union representative may accompany you to the meeting where you make a reasonable request to be so accompanied. In the event that you wish to be accompanied then you should advise Bumbles Day Care of the identity of the person you wish to attend with you together with details of the position held by them so that Bumbles Day Care can consider your request.
  • Where it is reasonably practicable a more senior member of staff, than attended the Step 2 grievance meeting will deal with the appeal.
  • After the meeting you will be informed of the decision taken with regard to your appeal.

Modified procedure

In the event that you have already left your employment before the formal procedure outlined above has been commenced or completed both parties may, by written agreement, use a modified procedure for dealing with the grievance. The modified procedure is a Two Step process: –

Step 1 – Statement of grievance

You must set out your grievance in writing and send it to the person named in your Statement of Main Terms of Employment subject to the proviso contained above.

Step 2 – The response

We will write to you notifying you of the outcome of your grievance.

Any steps taken in accordance with the above procedures will be taken in a timely manner.