This policy outlines the expected behaviour of all adults while at any of Bumbles Day Care’s premises and should be read in conjunction with the following policies:
Principle and statement of intent
All members of our Bumbles community and visitors should demonstrate respectful and responsible conduct at all times. Any behaviour that may lead to feelings of harassment, alarm or distress to members of our community will not be tolerated and action will be taken.
No member of our team or community should ever feel the victim of abusive behaviour or open to threats from other adults on any of the Bumbles premises.
Unacceptable Behaviours
Aggression, verbal and/or physical abuse towards members of the Bumbles Team or the wider Bumbles community are unacceptable, no matter what the circumstances are.
Examples of behaviour that are considered serious and unacceptable and will not be tolerated include:
- A raised voice or shouting, either in person or over the telephone.
- Speaking in an aggressive/threatening tone.
- Verbal intimidation.
- Physically intimidating, e.g. standing very close.
- Disruptive behaviour which interferes or threatens to interfere within the operation of the nursery grounds
- The use of aggressive hand gestures/exaggerated movements.
- Physical threats.
- Shaking or holding a fist towards another person.
- Swearing.
- Pushing.
- Hitting e.g. slapping, punching or kicking.
- Spitting.
- Derogatory comments made about any of the ‘protected characteristics‘ of the Equality Act 2010:
- age;
- disability;
- gender reassignment;
- marriage and civil partnership;
- pregnancy and maternity;
- race;
- religion or belief;
- sex
- sexual orientation.
- Damaging or destroying nursery property.
- Inappropriate posting on Social Networking sites deemed as bullying.
This is not an exhaustive list but seeks to provide illustrations of such behaviour. Unacceptable behaviour may result in the police being informed.
Bumbles expects and requires our team to behave professionally in difficult situations and attempt to defuse the situation where possible, seeking the involvement of other colleagues when appropriate and if necessary. Incidents are recorded by our team, including the names of any witnesses.
Inappropriate use of social networking sites
Social media websites are being used increasingly to fuel campaigns and complaints against educational and care establishments, staff, and in some cases, other parents/pupils. Bumbles Day Care Ltd considers the use of social media websites being used in this way as unacceptable and not in the best interests of the children or the whole community.
In serious cases we will consider legal options to deal with any such misuse of social networking and other sites.
Consequence
Bumbles Day Care’s grounds and premises are private property of which parents / carers have been granted permission from Bumbles to be on.
However, in case of abuse or threats to staff, pupils or other parents, Bumbles Day Care reserves the right to remove these permissions with immediate effect.
Right to Appeal
Any parent, guardian or registered collector who is asked to leave a Bumbles setting will have the right to appeal the decision by writing to the Directors of Bumbles Day Care Ltd.
Raising a complaint or concern
Any concerns you may have must be made through the appropriate channels detailed in our Complaints policy. These can be dealt with fairly, appropriately and effectively for all concerned.